Frequently Asked Questions for Bee Royalti. Here you can find all the answers to common questions about our products.
- WHERE IS THE STORE LOCATED? The store is online Only
- IS PICK UP AVAILABLE? Yes… please call or message 901.327.3794 to schedule pick up. (March 2020 we will no longer offer pick up)
- WHERE IS THE PICK UP LOCATION? 2632 Frayser Blvd Memphis Tn 38127
- WHAT ARE THE PICK UP DAYS? Tuesday and Thursday 5p.m.-6 p.m. (please schedule pick up with customer service before arrival) only orders that have scheduled pick up will be available on designated days for pick up.
- WHAT’S CUSTOMER SERVICE NUMBER?326.3794
- HOW LONG IS THE SHIPPING TIME FRAME? 0-3 days (business days) for processing and please allow 2-3 days additional for arrival.
- WHAT’S THE STORE EMAIL? firstname.lastname@example.org
- HOW LONG IS PRODUCTION FOR PERSONALIZED JEWELERY? Due to the volume of personalized jewelry we ask that you allow 2-3 weeks for production. Allow an additional 2-3 days for shipping.
- ARE PRODUCTS ON HAND? Yes products are on hand unless out of stock or specified otherwise.
- WHAT IF I SELECTED PICKUP AS MY DELIVERY OPTION?… BUT I’M UNABLE TO PICK UP.. contact customer service via email or phone and new invoice will be sent in reference to shipping.
- HOW DO I UPLOAD PHOTO?
- WHERE DO I INSERT NAME FOR PERSONALIZED JEWELRY? In the cart section you will see an option for notes. Please insert the name and /or any special specifications.
- HOW LONG IS PRODUCTION FOR PHOTO PERSONALIZED JEWELRY? 3-4 weeks
- WHAT’S YOUR REFUND POLICY? NO REFUND contact customer service for resolution of issue.
- How long is merch held after payment is rendered for pickup? 15 days after payment is rendered is the allotted time for pick up’s. On the 16th day merch will return to inventory. NO REFUNDS or STORE CREDITS will be rendered. Exceptions can be made to customers that make a point of contact before the 15th
- Shipping is too expensive… We appreciate your business and we strive to accommodate each customer however… we have affordable prices and sales throughout the year to compensate for things beyond our control.
- Do you extend discounts for purchases? All discounts will be present and/ if there are any available you will receive them in checkout.